Look up your order
Enter the email you used at checkout to see your order, its status and what you were charged.
Questions about a charge
What did I pay for?
A song written from the names and stories shared when it was ordered, plus anything added to that order. Your lookup lists each item and what it cost.
I don’t remember this order.
Try each email address you use. Someone in your family may have ordered a song as a gift. You can also search your inbox, including spam, for an email about a song; replying to it reaches the team that made it.
How do I get help?
Each order in your lookup shows its support email. For a song that has been delivered, the lookup can also email you a link to it.